Refund policy

At Arthur Hale we want you to love what you wear. If something isn't quite right, you can return it within 30 days of delivery for a full refund.

Your statutory rights

Under the Consumer Contracts Regulations 2013 you have the right to cancel your order within 14 days of receiving your goods without giving a reason, and the Consumer Rights Act 2015 protects you if an item is faulty, not as described or not fit for purpose. Our 30-day returns window is in addition to these rights and does not affect them.

Return conditions

• Items must be unworn, unwashed and in their original condition with all tags attached.
• Items should be returned in their original packaging where possible.
• For hygiene reasons, underwear, socks, swimwear and pierced jewellery cannot be returned unless faulty or unsealed.
• Gift cards and items marked as final sale cannot be returned unless faulty.

How to start a return

Email us at reecewm04@gmail.com with your order number and the item(s) you would like to return. We will reply with return instructions and the address to send your parcel to. Items sent back without first contacting us cannot be accepted.

Unless your item is faulty or we sent the wrong item, the cost of return postage is your responsibility. We recommend using a tracked service, as we cannot be responsible for returns that are lost in transit.

Faulty or incorrect items

Please inspect your order on arrival. If an item is faulty, damaged or not what you ordered, contact us as soon as possible with your order number and a photo, and we will arrange a free return and a replacement or full refund.

Exchanges

The quickest way to get a different size or colour is to return the item you have and place a new order for the one you want.

Refunds

Once we receive and inspect your return we will email you to confirm. Approved refunds are made to your original payment method within 14 days of us receiving the goods. Original standard delivery charges are refunded if you return your whole order within 14 days. Please allow a few working days for your bank to process the refund.

If you have any questions about returns, contact us at reecewm04@gmail.com.